Privacy Policy
This Privacy Policy explains how Dockside Custom Branding collects, uses, and protects information submitted through its quote, proof-approval, payment, invoice, order-communication, and Koozie Trail services.
Information we collect
- Contact information, including your name, company, email address, telephone number, and billing or shipping address.
- Order information, including requested products, quantities, sizes, artwork, mockups, notes, approvals, and delivery details.
- Transaction records, such as payment status and receipt information. Payment-card details are processed by our payment provider and are not stored by Dockside Custom Branding.
- When you allow location on a Koozie Trail scan page, your phone's latitude, longitude, reported accuracy, and the time of the scan.
- Basic technical information needed to operate and protect the service.
How we use information
We use information to prepare and deliver quotes and proofs, obtain approval, collect payment, generate invoices and receipts, fulfill orders, provide customer support, prevent fraud, maintain business records, and comply with applicable requirements.
Koozie Trail location pins
Each Koozie Trail QR code opens a page that asks your browser for location access. If you allow it, that scan adds a pin to the koozie's map. Anyone with that koozie's QR link can see its recent location pins, and authorized Dockside staff can see the overall map and scan history. A pin represents the scanning device's location at the time of the scan; the koozie is not tracked between scans. You can decline location access and still view the map without adding a pin. No account or name is required to scan.
Anonymous website analytics
We use first-party, cookie-free statistics to understand visits to our public websites. We record the page path, time, referring website domain, general device category, and approximate country (plus region or city only when supplied by our hosting network). We do not save IP addresses, precise coordinates, full referring URLs or search queries, form contents, names, email addresses, customer account identifiers, or persistent visitor identifiers for analytics. A recorded page view is not a uniquely identified person. Analytics data is accessible only to authorized Dockside staff and is shown for up to 90 days. Older analytics records are removed when a new visit is recorded or staff next opens the analytics report. Private account, checkout, and order-link pages are excluded. Do Not Track and Global Privacy Control are respected.
You may opt out below. That choice is saved only in your browser on this website and is used solely to remember your privacy preference. To opt out across our different website domains, enable Do Not Track or Global Privacy Control in your browser.
Text messaging and mobile information
If you separately opt in, Dockside Custom Branding may send transactional text messages concerning your quote, design proof, payment, invoice, and order status. Message frequency varies; generally up to 10 messages per order. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Mobile information, including phone numbers and SMS opt-in consent, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. We may provide information to service providers solely as needed to deliver messages and operate this service.
Service providers
We may use service providers for payment processing, text and email delivery, hosting, storage, and security. They receive only the information reasonably needed to provide those services and are not authorized to use mobile opt-in information for their own marketing.
Data retention and choices
We retain records only as long as reasonably necessary for orders, customer service, legal obligations, and legitimate business purposes. You may ask us to correct or delete eligible personal information. You can stop text messages at any time by replying STOP.
Security
We use reasonable administrative and technical safeguards, but no electronic transmission or storage method can be guaranteed completely secure.
Contact us
Questions or privacy requests may be sent to info@docksidebranding.com or (618) 680-0362.